Who we are?

Balina is a Portuguese brand and blog for the design of crochet items.

All articles are created and produced by designer Joana Lourenço and the address of our website is: https://balina-croche.com/.

What personal data is collected and why?

  • Comments

When visitors leave comments on the site, the data in the comments form, as well as the IP address and the user agent of the browser, are saved to help with spam detection.

An anonymous string created from your email address (also called a hash) can be sent to the Gravatar service to verify that you are using it. The Gravatar service’s privacy policy is available at: https://automattic.com/privacy/.

In this context, your photo will be visible after your comments are approved.

  • Multimedia

When uploading images to the site, you should avoid uploading images with embedded geolocation data (EXIF, GPS). Visitors can download and extract geolocation data from website images.

  • Contact forms

In the contact forms we require your name and email as information. This information is necessary for us to answer and clarify what is necessary.

  • Cookies

By leaving a comment on our website you can choose to save your name, email address and website in cookies. This process is for your convenience, and you can automatically fill in your details whenever you create a new comment. These cookies will last for one year.

If you visit the login page, a temporary cookie will be set to determine whether your browser accepts cookies. This cookie does not contain any personal data and will be deleted when you close your browser.

When you log in, some cookies will be set up to store your session information and your screen display choices. Login cookies last for one year. If you select the “Remember me” option, your session will persist for two weeks. Upon logging out, login cookies will be removed.

  • Embedded content from other sites

Articles on this site may include embedded content (for example: videos, images, articles, etc.). The embedded content of other sites behaves as if the user visits those sites.

This site may collect data about you, use cookies, incorporate tracking by third parties, monitor your interactions with it, including recording interactions with embedded content if you have an account and are logged on to that site.

Analytical data

_Who is your data shared with?

We do not assign or sell any type of personal data to another entity in addition to those necessary for the operation of the service. Personal data will also not be used for any other purpose without the consent of the owner.

Any third party, with which the customer’s data can be shared, is obliged to use it exclusively as a way of performing the proper functioning of its service on our behalf.

_How long is your data retained?

If you leave a comment, the comment and its metadata are saved indefinitely. This is done so that it is possible to automatically recognize and approve any subsequent comments, instead of placing them in a moderation queue.

For users who register on our site (if any), we store the personal information provided in your user profile. All users can view, edit, or delete their personal information at any time (with the exception that they cannot change their username). Site administrators can also view and edit this information.

  • What rights do you have over your data

If you have an account on this site, or have left comments, you can request to receive an export file with the personal data stored about you, including any personal data you have specified.

You can also request that the stored data be deleted, not including any personal data that is mandatory to keep for administrative, legal or security purposes.

  • Where your data is sent

Visitor comments can be verified using an automatic spam detection service.

  • Our contact information

You can always contact us by e-mail: geral@balina-croche.com.

How your data is protected

Balina-Croche collects and processes the data provided by you when using our Services, accessing our Site or when submitting requests for information to Balina-Croche.

We collect and process the following data: name, email address, billing address, shipping address, phone number (s), order details, payment methods and service comments. All the information necessary for your order to be provided.

Through cookies, we collect information from the website that you have just viewed or that you will consult, your IP address and browser used will also be collected.

Balina-Croche also collects information from your mobile phone, including a unique identifier and information about the parts of the website you visit, how you interact and how much time you spend. However, this information is anonymous and does not identify you.

In addition, Balina-Croche also has the ability to locate your exact location. Most mobile phones allow you to control or disable location services in the Settings menu of your mobile phone’s settings. If you have questions about how to disable your device’s location services, we recommend contacting your mobile operator or your device manufacturer.

How and why do we share your data?

As a data controller, Balina-Croche collects your personal data lawfully and fairly, respecting your rights.

The information collected by Balina-Croche, including personal data, is used for the following purposes:

  • Process your order
  • Verify your identity and details about your payment method or credit card account
  • Communicate with you
  • Provide information about our products and services
  • Application and website management and provide data to the customer service department
  • Analysis of complaints about the site
  • Personalize your visit on our website
  • Meet legal and regulatory compliance requirements

In order to constantly improve and adapt our services, we may also use the data collected anonymously to manage and improve the functioning of our website, analyze trends, gather global demographic information and to detect suspicious or fraudulent transactions. Balina-Croche is authorized to transmit this anonymous information to third parties.

Balina-Croche has the opportunity to use the services of others, outsourced, to assist in certain areas, such as the collection, cleaning and return of goods, the provision of hosting and maintenance of the website.

Third-party providers, responsible for validating payments made by bank cards (PSP or Payment Service Provider), can also perform identity verification during payment. In some cases, we may share your personal data with these providers. However, Balina-Croche will remain responsible at all times for the use of said data made by said service providers. The latter will only have access to your data to perform the services mentioned above and will be subject to the same security and confidentiality obligations as Balina-Croche.

If you provide a credit or debit card, Balina-Croche may also use third-party service providers to verify the validity of the counter code, the account number and the card number you have provided to prevent fraud.

Finally, Balina-Croche may share your personal data with third parties to prevent, detect, investigate and take action against any potentially prohibited and illegal activities and any situation that threatens the security or any other right and interest of users or any individual. Balina-Croche may also transmit your personal data to respond to legal proceedings of any kind, court orders, any legal proceedings or enforcement actions requested by the competent authorities.