FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

When the product is for transfer, the only cost is that of the article.

In the case of a physical product, the cost associated with your order is that of shipping, which can be received through a carrier or post office.

In addition to the cases above, we can make specific and limited promotions, where shipping costs can be offered.

Payment methods accepted at our store are:
  • Bank transfer;
  • Payment with cards: VISA AND MASTERCARD
  • PAYPALL

After your order, the delivery time depends on the type of product or service you ordered.

Digital Products:

The transfer will take place in the first 24 hours after payment.

Physical products in stock:

Shipping to mainland Portugal: between 2 to 5 working days.

Shipping to Azores, Madeira and the rest of Europe: up to 15 working days.

Custom or custom-made products:

In this case the time will always depend on the type of product, you should also take into account that the article will be made by hand after ordering it, and it will take longer to ship.

Our store uses a domain and website protected by HTTPS security.

Your data is stored in our database for the exclusive use of our store.

Credit card and bank account data will not be stored.

When ordering a digital product, after confirmation of payment, you will have access to a document (PDF) available for download.

Being a physical product in stock, your order will be prepared for dispatch and sent via courier or courier.

In the case of a personalized product, it will be produced * according to the order and later sent through a carrier or post office.

* For personalized or custom-made items, the production time always depends on the type of item, never being less than 2 weeks of work.

Yes, an electronic invoice (PDF) will be sent, via email, issued by our Store.